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Frequently Asked Questions
Q1: Do you offer OEM & ODM service?
Yes, we provide full OEM & ODM services, including formula development and custom packaging. Please provide relevant certification in advance.
Q2: Can you send samples before we place an order?
Yes, samples can be sent upon request. The sample fee is refundable when a bulk order is placed. Freight is covered by the customer.
Q3: Can I customize my own branding and logo?
Absolutely. We support private label and logo customization for orders over 500 pieces. Please send us your detailed requirements.
Q4: How do you ensure product quality?
We conduct spot inspections at every stage of the production line and perform a final quality check on all finished products before shipping.
Q5: What are your delivery terms?
We accept various terms including EXW, FOB, and CIF. You can choose the most cost-effective method for your needs.
Q6: What is the process for handling damaged goods?
While a 1-3% breakage rate is industry standard, if it exceeds 3%, please provide photos and videos. We will offer a satisfactory solution within 24 hours.