Do you offer OEM & ODM service?
Yes, we are able to offer OEM & ODM service. Please provide us with the necessary registration certification in advance to begin the process.
Can you send samples before we place an order?
Yes, we can provide samples as requested. The sample fee can be refunded when you place a formal order, though freight costs are covered by the customer.
Can I customize my own products?
Absolutely. We welcome customization requests. Please send us your detailed requirements regarding formula, packaging, and branding.
How do you ensure product quality?
We perform spot inspections during each production process and conduct a final thorough inspection of all finished products before shipping.
What are your terms of delivery?
We accept various terms including EXW, FOB, and CIF. You can choose the method that is most convenient and cost-effective for your needs.
What happens if there is a quality problem upon receipt?
If the problem rate exceeds 3%, please provide photos and videos immediately. We will provide a satisfactory solution within 24 hours of confirmation.