❓
Frequently Asked Questions
Q: Do you offer OEM & ODM service?
A: Yes, we are able to offer OEM & ODM service, but please provide us registration certification in advance.
Q: Can you send samples before we place order?
A: Yes, we can send samples as requested and sample fee can be refunded when you place order. Freight has to be paid by your side.
Q: Can I customize my own products?
A: Yes, we are glad to receive your customize request. Please send us detailed requirement.
Q: How do you check all the goods in the production line?
A: We have spot inspection for each production process and also have finished product inspection.
Q: What is your terms of delivery?
A: We accept EXW, FOB, CIF etc. You can choose the one which is the most convenient and cost effective for you.
Q: What can we do if we find quality problems upon receipt?
A: Generally, a broken rate from 1%-3% is normal. If it exceeds 3%, please provide photos and video in time. We will provide a satisfactory solution within 24 hours.
Menuka Medical
